Virtual experience

Attendee Service Centre

Attendee Service Centre


Technical considerations
Navigating the virtual platform
Top things you need to know
Session auditoriums
Networking lounge 
Requesting appointments with attendees and exhibitors 
Building your personal Schedule
Help and support during Congress
accessiBe
Questions

We’re thrilled that you will be joining us at one of the world’s largest humanities and social sciences online gatherings! Bookmark and reference this page before and during Congress to make the most out of your virtual conferencing experience. 

Technical considerations

Here are some handy tech tips to get you started: 

  • Download Zoom before Congress begins, to ensure you can access your open events and conference sessions on time. You can sign-up for your free account here: https://zoom.us/signup.
  • Google Chrome is the recommended browser to access virtual Congress.
  • Do not access the virtual event platform from your VPN or Citrix systems as it won’t give you access.
  • If you use a Surface Pro (government tablet) and have been utilizing a VPN, reboot your Surface Pro before accessing Congress.
  • Ensure your internet connection is strong. We recommend using an Ethernet cable or sitting close to your modem. 

Navigating the virtual platform 

Below is a list of everything you need to know before you go to Congress!

Top things you need to know

There are a lot of handy guides and documents under every heading about the virtual event platform. If you can’t read them all, reference this “Top things you need to know” before attending Congress for more on signing in, navigating, chatting and more! 

Session auditoriums

All programming happens here! Within the platform, there are two auditoriums: one for open events and one for your associations conference (if applicable). You can search for events in each auditorium, but only the sessions taking place in that specific auditorium will appear. Read this guide to learn how to use and navigate auditoriums. 

Networking lounge

Networking lounges are intended for informal gatherings and conversations and social events, such as book launches, yoga sessions, and bring-your-own wine and cheese events. Read this guide for more information, with sneak peaks! 

Connecting with exhibitors, speakers and other attendees 

Make a new connection – it’s easy to connect with a colleague or presenter by utilizing the one-on-one or group chat at the bottom of every webpage! You can also leave your business card at an exhibitor’s booth in our virtual Expo for follow-up after hours. Find out all you need to know in this guide.  

Building your personal Schedule

Stay organized and don’t miss your session by creating your personal Schedule within the virtual event platform. Learn how to build yours with these instructions

Help and support during Congress

There are many ways to get in touch with a Congress team member during Congress. You can reach us directly within the platform, by phone, or via email during and after business hours. See the different ways to connect with us here

accessiBe 

The Federation for the Humanities and Social Sciences, Virtual Event Place (VEP) and the University of Alberta are dedicated and committed to providing a barrier-free experience on the Congress 2021 virtual platform for peoples with accessibility considerations. We are proud to introduce accessiBe - a fully automated web accessibility solution powered by Artificial Intelligence that complies with WCAG 2.1, ADA Title III, and more! 

Please read this guide that outlines the capabilities and features of accessiBe

Questions?

Check out the FAQ page (coming soon) for more information. You can also contact the Congress information email info.congress21@gmail.com for general inquiries or contact congress@ideas-idees.ca for registration inquiries.